Returns & Exchanges

We want you to be fully satisfied with your Loake footwear, which is why we offer a 28-day return period for all unworn items in their original packaging. Please ensure shoes are tried on a carpeted surface to avoid any damage to the soles before deciding to keep them.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unworn shoes in their original box along with all protective packaging and include the completed return form inside.

3

Affix Shipping Label

Print your prepaid shipping label from the portal and securely attach it to the outside of your parcel, ensuring old labels are covered.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point and retain your proof of postage until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing